Privacy Policy
Last updated: 30 January 2026
1. Introduction
Kirin King International Pty Ltd ("KKI", "we", "us", or "our") is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website and services. By using our website, you consent to the practices described in this policy.
2. Information We Collect
We may collect the following types of personal information:
2.1 Information You Provide
- Name and contact details (email address, phone number)
- Property addresses for planning assessments and consultations
- Booking and appointment information
- Enquiry and contact form submissions
- Account registration information
- Referral codes and source information
- Any other information you choose to provide
2.2 Information Collected Automatically
- IP address and device information
- Browser type and version
- Pages visited and time spent on our website
- Referring website addresses
- Cookies and similar tracking technologies
2.3 Information from Third Parties
We may receive information from third-party services you use to log in to our website, as well as publicly available planning and property information from government databases.
3. How We Use Your Information
We use your personal information for the following purposes:
- To provide our planning consultancy services and respond to your enquiries
- To process and manage appointment bookings
- To operate our planning tools and assessment features
- To communicate with you about your projects and appointments
- To send appointment confirmations and reminders
- To improve our website and services
- To comply with legal obligations
- To protect our rights and prevent fraud
4. Disclosure of Information
We may disclose your personal information to:
- Our employees and contractors who need access to provide services
- Third-party service providers who assist with website hosting, email services, and analytics
- Professional advisers (lawyers, accountants) when necessary
- Government authorities when required by law
- Other parties with your consent
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
5. Data Security
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. Our security measures include:
- Secure socket layer (SSL) encryption for data transmission
- Secure storage of data on protected servers
- Access controls limiting who can access personal information
- Regular security assessments and updates
However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security.
6. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience and collect information about how you use our website. Cookies are small text files stored on your device.
We use cookies for:
- Essential website functionality (session management, authentication)
- Remembering your preferences
- Analytics and performance monitoring
You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our website.
7. Your Rights
Under the Australian Privacy Principles, you have the right to:
- Access: Request access to the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Complaint: Lodge a complaint if you believe we have breached your privacy
To exercise these rights, please contact us using the details provided below. We will respond to your request within a reasonable timeframe.
8. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. When your information is no longer needed, we will securely delete or de-identify it.
9. Third-Party Links
Our website may contain links to third-party websites, including government planning portals and legislation websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any changes on this page with an updated "Last updated" date. We encourage you to review this policy periodically.
11. Contact Us
If you have any questions about this Privacy Policy, wish to access or correct your personal information, or want to make a complaint, please contact us:
If you are not satisfied with our response to your complaint, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.